We are currently experiencing difficulties with both custom item and custom NPC image acceptance/declining. In order to prevent overloading our custom system with them, we ask that any and all future Custom Item & Custom NPC requests be withheld until the system has been restored and fully integrated into the new custom system
EDIT: THe new NPC system is up.
Formerly, NPC images were obviously not sorted by any specific type. Now, NPC images are sorted by Race. So in order to apply the same image to multiple races, you will need to apply the image to each race, then apply as you normally would under the new system. We apologize for any confusion this has caused.
We thank you, the Art Team