Why not send a message to the FF (Not though the ship's message owner feature, I mean message a member of the faction directly) and request some assistance?
The admins won't do anything until you have exhausted IC options. Once two or three weeks pass and you are unable to get a hold of someone, you can email assistants@swc and they will look into it.
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I dare you to make less sense.
Are you a newbie, or do you have access to newbies?