I wouldn't want to spam whoever reads all those e-mails with questions from me, probably wouldn't help out with whatever the problem they are having anyways. Is it not too troublesome to ask for a solution here?
You were told what to do. Do it or stop complaining. You asked. You got an answer. You were banned for a reason and now you get to wait until they have time to deal with it. You were told to send ONE (1, As in a single, Lone) E-mail. Once you've done that wait for a week. If they haven't gotten it taken care of by then, THEN you come back and post and hope someone who has time notices it.
Hey Rogmi it isn't complaining I am doing, it is asking for something that I was promised. I'll send another E-Mail, hopefully it will be read quickly. Do I get creds for days which I wasn't supposed to be banned on? Time is money after all.