I have not signed in in a long time and I was wondering if I was banned or anything? I don't think I did the multi acount thing. I put in my e-mail (firstname.lastname@example.org) to retrieve my lost password but it says invalid e-mail. My game handle was "Zib Harlex" and I think I was associated with a faction in the kathol sector. Can I retrieve this character or can I make a new one?
If you are certain about the handle and e-mail address you used, then the original account no longer exists. I see that you have a new account now so that should all be solved for you now. Welcome back.