Character name. Old e-mail address. New e-mail address to change it to. Posting these is likely to get the e-mail associated with the account changed, and a new password sent. Or use the support ticket system to do the same thing. Or e-mail the ASims.
And your "son" should spend the time waiting to review the multi rules...
"May the Grace of Ara go with you, and His Vengeance be wrought upon your enemies."
OK, so he's slow at getting around to things, and while I was waiting for him I noticed a topic that said something about inactives being purged after 10 months of inactivity. Is this correct? Cuz if that's the case I think it was more than 10 months ago that he played.