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Year 14 Day 236 18:22
Xakic Jix

How long does one normally take to be reviewed and fixed? I have sent a bug report and a support ticket on a factory that has been stuck on 100% for a month or so and nothing is going on with it. I have sent DMs and have not received a reply. Just curious of what I can do next as it is one of my main production factories.


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Year 14 Day 236 19:52
You wait until you get a response, nothing more you can do.


Year 14 Day 246 10:11
Xakic Jix

With the new rule change to increase the production cost of items, is there a chance for my factory to be fixed before the next sycn?


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Year 14 Day 246 13:03
Xakic - I just went looking for this ticket you're complaining about. If you submitted it, I cannot find it in the support system.


Year 14 Day 246 13:06
Need to ask Zhao a question about those.

I've shot him off an email, awaiting an answer.

Cheers.


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Year 14 Day 246 13:06
Xakic Jix

Well i did not get any Support ticket number or anything like that. But it was around the 3rd of july.


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Year 14 Day 246 18:47
TIcket system is bugged to where it doesn't send out tickets with a number at the moment, its a known problem that can't be helped.


Year 14 Day 246 21:09
It includes the ticket number and link in an e-mail as soon as a ticket receives a reply. Only ticket in the support system from you is from May, about some unplaced items, though, so you'll probably want to resubmit.

Who have you been DMing about it?


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swcforumsig

Year 14 Day 246 21:44
Xakic Jix

I think I sent Arete a DM.. and PMed Jesfa once maybe twice. I havent been extremely worried about it since i now have a 2nd factory doing the armor as well. But with the new production cost change I would like to get them started before the sync. If i need to do another ticket I can, i just didnt b/c of the sim news the other day.


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Year 14 Day 276 0:47
208868

Has this issue been resolved or is it still on going? Submitted a ticket a couple days ago and got no e-mail or anything so far.


Year 14 Day 276 0:49
208868

Has this issue been resolved or is it still on going? Submitted a ticket a couple days ago and got no e-mail or anything so far.


Year 14 Day 276 1:04
You wouldn't get an email as the support ticket system has a bug currently that prevents it from emailing people their ticket number and updates that are posted to the ticket.


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Ellias_sig6.png
Year 14 Day 276 9:39
The e-mailed updates have been working, at least from time to time.

However, this issue has not yet been fixed.


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swcforumsig