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19

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322

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Year 15 Day 119 5:21
Raidan Spike

With the current bug preventing us from seeing the progress of our tickets, I was wondering if anyone could tell me the generally accepted wait time for a response? How long would you wait before enquiring? I do appreciate the hard work the Admins do and don't want to come across as impatient.


Year 15 Day 119 11:09
You have neither an Active nor Answered ticket.


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May your path be swift, and your pockets heavy:
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Year 15 Day 119 13:32
Raidan Spike

Ok, thanks Erek. :)

EDIT: Hmm, something must have gone wrong when i submitted it. Tried again.


Edited By: Raidan Spike on Year 15 Day 120 0:36
Year 15 Day 126 23:29
Raidan Spike

Erek, do you mind checking again to see if I have an open ticket? I'm sure I submitted it properly, in fact I have a screenshot:

Proof

Submitted at the time of my previous post.


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Year 15 Day 127 7:08
Ghost responded to it within hours.


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May your path be swift, and your pockets heavy:
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Year 15 Day 127 17:05
Raidan Spike

Duh, stupid me. I never thought to look at my emails. All cleared up now.


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Year 15 Day 130 14:26
Hello,

Forgive me but I am wondering what my next step should be. I put in a support ticket request (2 actually) to hire NPCs at my faction's barracks and I haven't got any response (that I can locate anyway). I checked my email and there seems to be nothing and I can't figure out how to check the status of my ticket since I have no ticket number (now I read that there seems to be a bug in that as well so at least I don't feel so bad).

I just want to know what to do next since I'm just standing around in the barracks for a few days now and I'm not sure if I even sent my request properly.

Enox


Year 15 Day 130 17:31
Also responded to, this time by me.


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May your path be swift, and your pockets heavy:
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Year 15 Day 130 17:56
Excellent! Just got it. Thank you sir!