I believe that in this case, the admins think your son's character is really your new character that you created in order to bypass the death timer. Nobody actually died. There's no reason to bring up your previous character. The best thing is just to file a ticket and wait patiently.
I'm just going to close this because these issues don't get handled on the forums in the first place. Support tickets are the way to go. Hopefully the ASims have time to clean them up soon as there's a bit of a backlog.