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Archives » Problem: I can't log into SWC!
Year 6 Day 200 17:31
Problem: The main page refreshes when I try to log into SWC.

Solution: There are a number of possible solutions for this:

1. Try the Lost Password feature (again). Also remember that the password is case sensitive.
2. Clear your temporary files and cookies. In IE this is under
Tools->Internet Options.
3. Ensure that your browser is set to accept cookies.
4. If all else fails, you will almost definitely be able to log in with an alternate browser, such as Firefox (www.mozilla.org/products/firefox).

If none of these solutions work, post in the Questions for the Admin forum, confirming that you have tried all of these steps, particularly the last one, and an admin may be able to reset your password manually.

This problem is a serverside issue most commonly caused by the server not properly storing the password for Internet Explorer users, so it is important to determine whether or not Firefox allows you to log on.


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