There are several places to report issues, the support centre, the bug base and several specific
IRC Channel: #swc-help (Link)
If at any time you are confused about a bug you can ask for help in #swc-help. Assistants and
developers staff this room and are able to provide live assistance for any issues you may have.
When entering the room, please ask your question immediately, do not ask if people are around or wait
for somebody to acknowledge your presense.
The Support Centre (Link)
The Support Centre is a ticket management system that goes directly to the Assistants. The
support centre is for any bug that requires database changes
For example if you find your character or ship stuck in invalid coordinates this should be reported to
the support centre to have the ship moved.
The most important thing to remember when reporting a ticket is to include all necessary details, we need
ID numbers of anything involved and explicit locations and dates as to when things happened.
Any tickets you open are private and can only be read by assistants.
The Bug Base (Link)
The Bug Base is an issue management system that goes directly to the developers. The bug base is
for any bug that requires code changes
For example if you come across an error or a feature that does not work as intended, these should be reported
as issues to the bug base.
As code errors may occur with many players at once, please search the bug base before reporting any issues
you find that a bug is a duplicate of an existing bug, please add a note to the later bug pointing out that it
is a duplicate.
If you see an error message, pasting the error message is often not sufficient, you also need to explain
exactly what you were doing at the time
. The developers do not have access to your account, so you will need
to include all relevant information. Relevant information should be written as a procedure, in simple steps that a monkey could follow
- The url the page you started at
- Detailed steps you followed
- What you expected should have happened
- What happened instead
When your bug is attended to, the bug base will automatically send you an email. You will often be asked to
provide more information, when providing information please remember to include everything that could be relevant,
including IDs of entities, locations, assignments and owners, exact dates and events
If your bug is resolved, please be sure to read the resolution
. A bug that is resolved as "fixed" may only be
applied when the next sync is applied (these will be listed on the sim news). A bug that is resolved as
"unable to reproduce" requires more information before the developers can fix it. A bug that is resolved as
"duplicate" is already posted on the bug base as an earlier issue.
If you find an exploit (i.e. something that allows breaking the rules for unfair advantage) please mark the
new bug as private.