Here is a copy of a message I sent to Jennifer a while back, I haven't had a response back so I thought I would post it here. I debated whether this is a suggestion or a question. I think it's a little of both, but more a question if this is possible or necessary.
I heard from Avid that you are the PR Director. I was hoping I could have a moment of your time to share an idea with you that I've been considering.
As of late it seems there are many players who feel a disconnect between the player base and the admins/developers. Not only in new features for the game, but in suggestions and the like too. As a result there is frustration on both sides, the players who feel their work and time is being lost and the admins who are busy working to try and make the game better. Communication is an obvious factor and with improvement will, I think, ease the tensions and make for a better environment in the Combine.
From the Credits I see that PR's primary duties consist of OOC/Real Life public relations and not in-game public relations. My suggestion is simple, have someone with access to the appropriate information help to act as liaison between the admins/developers and the player base. This would be their primary job, to communicate with the players and respond to questions and concerns the best they can. It wouldn't be very busy, and would require trust. I think that person would need to have dropped their character in game too. The admins/developers peruse the forums and respond when they can, but the attention is sometimes insufficient. The in game PR representative can help to respond or gather the player's concerns and present them in an organize fashion to those with the particular information, and then bring the results back to the players. Obviously some information will, and must, be limited and not released to the players before the appropriate time.
Anyways, I don't want to be too in depth. I'd like to see what you think of it at this point, if you like it I wouldn't mind discussing it more.
Sim Karr ”