Hello. My account was declined. It said the reason was that it contained numbers are invalid characters. But I do not think it did. My name is Hep Envoy. Can someone assist me?
“Your handle does not match our current rules requirements. It was turned down because it either contains numbers/special characters or it doesn't sound like a name (ie: Red Wolf). Please refer to the Character Creation rules page located at /rules/?Character_Creation for more information.”
^ Is the message attached to the Numbers/Invalid characters. It actually covers several decline reasons in one, in this case, the "doesn't sound like a name".
I would also like to add that this is the second time I tried making an account. The first time I tried making the name Hep Nuruk. I beilieve the account was accepted. However the problem is that I accidently used the email address davedamico@yahoo.com instead of davedamico1@yahoo.com So to fix my problem, all I would need would be too send my Hep Nuruk password to davedamico1@yahoo.com and I will be good to go and I can play the game.
Thank you.
(also hep nuruk means cunning soilder in durese. :D)
You need to make a support ticket (link at the bottom right of page) including the incorrect email and the proper one with the account name and an ASim will fix it and resend the password for you.
And Tiali, not sounding like a name does stop it being a name, at least here in SWC. Hence the rules.
Me and my brother have been trying to create accounts together. We live in the same house and have been declined because of multiple accounts on same IP address. If you could sort this out we would be very appreciative. My name is Josh Plague and my brother is Ben Plague.
Alright so I did this and have received no response, applied for recover password, and have received a smashing total of nothing. :P Why do you make it so difficult to get an account?