Most likely you haven't followed all the steps outlined in the rules in order to receive the income in the past. Take a look at the rules first, then if you have any questions or need help please feel free to ask us.
Edited By: Elijah Shoryyhn on Year 12 Day 166 18:41
You need to be assigned as manager to get income, and be active at the time of the FI run. Your facilities need to be set open to all. You need to have an active operator. Your facilities need to be powered.
If you don't meet all those criteria, then you will not get income.