I do not seem to be able to log in, my handle is Malcolm Goodchild. This doesn't seem to work. I have tried every variation caps wise and still no access. I have also tried inputting my email to no avail.
The problem must be this (my handle) as I have requested and received a new password and copied and pasted this into the password box.
I have also submitted a ticket headed - "HELP - Login problem" & heard nothing back (submitted yesterday). I then try to check the status of this ticket and it ask's for the ticket number...I didn't see a ticket number so I submitted a second ticket about 10 minutes ago also headed "HELP - login problem and a ticket number/ref was nowhere to be seen.
I have asked for my handle to be sent to my email & waited...Nothing received yet...Not in junk either.
Starting to wonder if I will ever get back in.
Maybe partly my problem for not writing it down, I will however do this this time.
I hope you can help sort this issue out, failing that it's adious' amegous, it was a short lived game.
Quote -"I take it this is a recent problem seeing as you last logged in 3 days ago?"
I did consider stating - "well obviously"...Have now though...
How about addressing the problem? Being - I can't log in now... (within the deletion of account timeframe)...Or do you need about 3 weeks notice...
Also my comment regarding "can I have my account back please" was mainly addressing - Where do we find our ticket numbers?? and why have a ticket number input box when apparently no number is provided. Which then equals us being unable to follow up on the tickets progress.
Clear as mud from what I can make out...
I would like a solution please & not some smartassed comment.
Thankyou for your very helpful post...However, a solution would be nice.
Per the tickets not giving you a ticket number, thats an issue with the system that is known and I presume something is being done about it.
As for logging in, have you tried using your email instead of your handle? Also, don't copy/paste the password, re-type it as it may be coping the blank spaces at the end etc.
That was actually to verify that you logged in before, rather than created an account and then couldn't log in. I avoid making smart ass comments on help threads but as for actual advice... Ellias beat me to the punch on it.
Thanks for the info Ellias but I have tried all of the above previously and again today, just to be sure.
The only solution that I can think of would be for admin to email me my handle.
However, my email not working either (rather than inputting my handle) throws a spanner in the works regarding that one.
When copying and pasting.
I usually make sure that I don't include spaces either side, but have tried inputting manually also.
The only other thing that I can think of is that I may have the same problem that -
"Can I have my account back please" had?
There are two accounts associated with your IP address. One is "Malcolm Goodchild" and the other has no handle. I can set the e-mail address for Malcolm Goodchild to something you can access, if that helps. Let me know what you want it changed to.
Okay, that's the e-mail associated with the Malcolm Goodchild account; I've sent a new password to it. Try logging in with that handle and the new password.
