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Year

19

Day

323

Time

19:43:48

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Archives » Support Ticket Confirmation Email
Year 16 Day 309 12:41
Elegos Ryder

Are we still supposed to receive a confirmation email with our ticket number when submitting a support ticket? If not, how do we check the status of our request?


Year 16 Day 309 12:57
You don't get an email until someone replies. If you haven't received an email yet, then its status is "unreplied to".


Year 16 Day 309 16:07
Elegos Ryder

Excellent. Thank you for your help with that.


Year 16 Day 310 9:54
It's an unfortunate issue with the software that we can't fix because it's a third party program and not our own code.