I am curious what the normal turnaround time is on support tickets? I have not heard anything since submitting it, and I do not have the ticket number (I'm not even 100% sure it submitted properly, there didn't seem to be any confirmation). I don't want to create another ticket just to ask for status on the existing one.
I am not trying to be impatient, I merely want to know at what point I should raise my hand and say either I've been overlooked or need to try putting in a new ticket. If the answer is a week, I'll wait a week. If the answer is a month, I'll wait a month.
Hi, the ticket should be submitted. We use a third party system for support tickets and it seems that the email functionality is broken (and has been for a long, long time). I will poke the asims to take another look at it.
"On two occasions I have been asked,—"Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?" I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."
- Charles Babbage