It sounds like you're attempting to exit into the city. If the star tours shuttle is above the star port, you wouldn't be able to exit into the city. You need to exit into the star port and go to the city from there.
Edited By: Ulrike Rayne Schultheiss on Year 17 Day 280 16:13 ____________
The way the NPC Transport works is that after you pay the requisite amount of credits a Star Speeder 3000 is created with you and your party inside. Then once you reach your destination you and your party are forcibly removed and placed in the Entrance/Exit of the Starport located at the destination you chose. That particular Star Speeder 3000 is then removed from the game.
Are you certain your travel time is finished? If it is complete you will most likely need to create a support ticket to have your situation checked because it should not behave in that manner.
Are you sure it auto kicks? The last time I rode one (very long ago), I had to manually leave it and then it was deleted. The error is pretty straight forward. He's attempting to leave the ship into the city. However, Star Tours shuttles are placed on top of the starport when they finish travel. You can't disembark if you're on top of a facility. I'd say it's more likely that, if the Star Tours does auto kick, the starport is full/doesn't have enough room for his party. But still, he should attempt to hop into the starport before thinking that it's a bug.
Edited By: Ulrike Rayne Schultheiss on Year 17 Day 280 16:59 ____________
Then the real question is can he board the starport. It sounds like someone has gone to that starport and loaded it up with NPCs or something similar to that. If that's the case, as Dol suggested, he should definitely do a support ticket so an asim can move him/some NPCs out of the starport. Maybe there needs to be a mechanism with Star Tours shuttles that'll kick NPCs out of starports if they're full?
Edited By: Ulrike Rayne Schultheiss on Year 17 Day 280 17:08 ____________
So I was never given a list of destinations when I boarded, I hadn't been playing the game so I didn't know what I was doing. Clearly I haven't bought a ticket, but when I attempt to leave the shuttle it only gives me an option to go the city, not the starport. And that's where the problem starts.
"because I'm not a member of the faction that owns the transport"
Assuming he means Starport, not the "Darkness" faction that owns the StarSpeeder, if he was kicked out of the faction (or left by sending a new join request) while in transit to an "open-to-faction" and/or "open-to-crewlist" that might cause the speeder to not be able to dock and/or auto-eject into the starport.
Theseus: If you haven't already, document all the circumstances you can (e.g. where you were when you bought the ticket for the shuttle, details regarding the faction you were in / are in now, etc.) and put them in a bug report.
ASIM ticket-handling will get you fixed in-game, but the Bug Report will help us find the root problem and prevent it from happening to anyone else.
That's really helpful, thank you. The thing is though, I was never given the option to buy a ticket, I just boarded the Starspeeder because I didn't know any better as I was a beginner. I may just make a new account if I it doesn't get fixed soon.
Sounds like you spawned on a homeworld owned by a faction that has restricted access to their faction only. You were still able to spawn in the Starport, but when you boarded the Star Tours ship, which was parked on top of the Starport, you effectively locked yourself in since you're not allowed back into the Starport and you can't reach the street. Oh, the joys of being new in SWC :p
Try to send a DM to Erek, as most support tickets take ages to get through because people with inane issues mark them as SUPER IMPORTANT and issues like yours blocking you from playing the game get buried under them.