Just hang in there man. Things make take a while but these guys are really good about fixing problems.
You said you had an error downloading Firefox? Maybe theres a problem with your internet connection. I know that when I play on a slow connection (like at work) it takes a minute for the screen to 'fill in' and I only have a gray and red screen for a few seconds. It could just be a problem with your computer.
I usually start with the simple stuff, Run anti-adware, spyware, virus, clean registry, delete cookies, defrag, etc etc. Reboot the computer, make sure you don't have anything stupid running in your process menue. See if that helps. Do you have another place you can log on from? Home, work, school, a relative/friend?
Edited By: Daktal Hearst on Year 7 Day 175 14:01 ____________