One of my ships (#203057) seems to have a broken custom image (no image showing and when I click "Copy shortcut" it leads to an external site). As the site where the image was uploaded seems to be down and thus the image unretrivable, I was wondering would it be possible to exchange the image for a public custom for free?

Go to the cp-exchange. Choose reset to default and enter the Ship-id.
Violá.
And it is for free.

If i remember correctly, Custom images used you use the direct code from something like photobucket. which required a host, so if that is the case on an older ship the host might have deleted the image and it is now lost forever. The new system has prevented this issue but you still have those with older customs.

I deleted the broken image link, as we do not offer free replacements on broken images any longer.

“I deleted the broken image link, as we do not offer free replacements on broken images any longer. ”

Fair enough.

And thanks for the replies everybody :)