That is pretty normal. When the facilities were placed they default to be closed.
If you have a legitimate reason for needing access (like wanting to hire some NPCs or access a shop), you can submit a Support Ticket
and one of the admins may be willing to help you out. Be sure to include a link to the planet and tell them your location to save them some steps.
It's a bit of a tedious pain to open the facilities, so they may not do it if there isn't a good reason.