Hey,
Have you tried to create a character previously and it crashed with weird error? I think you are encountering a rare bug, raised as http://bugs.swcombine.com/view.php?id=4843
I think the first time you went through character creation, it partially created a character for you, and subsequent times you create it finds the partial character and fails.
In order to remedy this you will need to create a support ticket http://support.swcombine.com/ and an asim will need to clean up the partial character associated with your account.
Details to put on your support ticket:
- Account email
- Approved handle